Terms of Use
Effective Date: July 31, 2025
Company Name: WholeQ Health, Inc.
Location: Wilmington, Delaware
Acceptance of Terms
By accessing our website at www.wholeqhealth.com, downloading or using our mobile application, or engaging with our services, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use our website, app, or services.
Description of Services
WholeQ Health provides:
- Health and wellness coaching services (including AI-powered coaching features)
- Educational content and digital courses
- Lifestyle medicine guidance
- Emotional intelligence training
- Mobile application with tracking and educational features
- Consulting services related to health and wellness
- AI-powered personalized recommendations and insights
- Automated content generation and curation
- Machine learning-based progress tracking and analytics
Our services are designed to support your health and wellness journey but are not intended to replace professional medical advice, diagnosis, or treatment.
User Accounts and Registration
Account Creation
- You must provide accurate, current, and complete information when creating an account
- You are responsible for maintaining the security of your account credentials
- You must be at least 18 years old to create an account
- One account per person; sharing accounts is prohibited
Account Responsibilities
- You are responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these Terms
Acceptable Use Policy
Permitted Uses
You may use our services for:
- Personal health and wellness education
- Participating in coaching programs
- Accessing educational content and courses
- Tracking your health and wellness progress
Prohibited Uses
You may NOT:
- Use our services for any illegal or unauthorized purpose
- Share copyrighted content without permission
- Attempt to hack, disrupt, or compromise our systems
- Create multiple accounts or share account credentials
- Use automated tools to access our services without permission
- Upload malicious code, viruses, or harmful content
- Harass, abuse, or harm other users
- Impersonate others or provide false information
- Use our services to promote competing businesses
- Attempt to reverse engineer, manipulate, or exploit our AI systems
- Use AI-generated content for commercial purposes without permission
- Share or redistribute AI-generated content as if it were your own creation
Medical Disclaimer and AI Services
Not Medical Advice
- Our services provide educational information and wellness coaching
- Content is not intended as medical advice, diagnosis, or treatment
- Always consult qualified healthcare professionals for medical concerns
- Do not disregard professional medical advice based on our content
AI-Powered Features Disclaimer
Our platform uses artificial intelligence in various ways, including but not limited to:
- AI Coaching: Automated coaching responses and personalized guidance
- Content Generation: AI-assisted creation of educational materials and recommendations
- Data Analysis: Machine learning algorithms for progress tracking and insights
- Personalization: AI-driven customization of user experience and content delivery
- Customer Support: AI chatbots and automated response systems
- Content Curation: AI-powered selection and organization of relevant content
Important AI Limitations:
- AI responses are generated by algorithms and may not account for individual circumstances
- AI coaching is not a substitute for human professional guidance or medical advice
- AI-generated content may contain errors or inaccuracies
- AI recommendations are based on patterns in data and may not be suitable for everyone
- Always verify AI-generated information with qualified professionals when making important decisions
- AI systems may have biases or limitations in their training data
Health and Safety
- You participate in our programs at your own risk
- Consult your doctor before starting any new fitness or nutrition program
- Stop any activity if you experience pain or discomfort
- We are not liable for any health issues that may arise
Intellectual Property Rights
Our Content
- All content, including text, images, videos, courses, app features, and AI-generated materials, is owned by WholeQ Health
- Content is protected by copyright, trademark, and other intellectual property laws
- You may not copy, distribute, or reproduce our content without written permission
- AI-generated content created through our services remains our intellectual property
Your Content
- You retain ownership of original content you upload or share
- By sharing content, you grant us a license to use it for service improvement, AI training, and marketing
- You represent that you own or have permission to share any content you upload
- We may remove content that violates these Terms
- Data you provide may be used to improve our AI systems (in accordance with our Privacy Policy)
AI-Generated Content
- Content generated by our AI systems is owned by WholeQ Health
- You may use AI-generated content for personal use within our platform
- Commercial use of AI-generated content requires written permission
- We reserve the right to use AI interactions and outputs to improve our services
Payment and Subscription Terms
Pricing
- Current pricing is displayed on our website and app
- Prices are subject to change with reasonable notice
- All fees are non-refundable unless otherwise stated
Subscriptions
- Subscriptions automatically renew unless cancelled
- You may cancel subscriptions through your account settings or app store
- Cancellation takes effect at the end of the current billing period
- No refunds for partial subscription periods
Payment Processing
- Payments are processed by secure third-party providers
- You authorize us to charge your selected payment method
- Update payment information promptly to avoid service interruption
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
App Store Terms
If you download our app through Apple App Store or Google Play Store, you also agree to their respective terms of service. In case of conflict between these Terms and app store terms, the app store terms shall prevail for app-related matters.
Limitation of Liability
Disclaimer of Warranties
- Our services, including AI-powered features, are provided "as is" without warranties of any kind
- We do not guarantee uninterrupted or error-free service
- We do not warrant the accuracy, completeness, or reliability of AI-generated content
- AI systems may produce unexpected or incorrect results
- We disclaim all warranties, express or implied
Limitation of Damages
- Our liability is limited to the amount you paid for our services in the past 12 months
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for damages arising from AI-generated content or recommendations
- We are not liable for decisions made based on AI outputs
- Some jurisdictions do not allow liability limitations, so these may not apply to you
Indemnification
You agree to indemnify and hold harmless WholeQ Health, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Content you upload or share
Termination
By You
- You may terminate your account at any time through account settings
- Termination does not entitle you to refunds
By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Fail to pay required fees
- Use our services in a way that harms our business or other users
Effect of Termination
- Your access to services will cease immediately
- We may delete your account data (subject to legal requirements)
- Sections of these Terms that should survive will remain in effect
Dispute Resolution
Governing Law
These Terms are governed by Delaware state law, without regard to conflict of law principles.
Dispute Resolution Process
- 1. Informal Resolution: Contact us first to resolve disputes informally
- 2. Mediation: If informal resolution fails, disputes will be resolved through binding mediation in Delaware
- 3. Arbitration: If mediation fails, disputes will be resolved through binding arbitration in Delaware
Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.
Modifications to Terms
We may update these Terms periodically. Changes will be posted on our website and app with an updated effective date. For material changes, we will provide reasonable notice via email or app notification. Continued use of our services after changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Contact Information
If you have questions about these Terms, please contact us at:
For legal matters, please include “Terms of Use Inquiry” in your subject line.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and WholeQ Health regarding our services.